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How Do I Use the Authenticator Security Code Instead of One-Touch?

업데이트됨: 3년 전
해결법 번호: 208862
제품 관련:

일반적인 문제:

  • I can't find a code to enter from the authenticator
  • What should I do when I get a request for an approval on my app?

The Blizzard Mobile Authenticator app defaults to a one-touch approval process. To authenticate a log in using this one-touch feature, follow these steps:

  1. Log in to the website or Battle.net Desktop App 
  2. Look for the request code, which is combination of 4 numbers and letters
  3. Look on your mobile app for the option to Approve or Deny
  4. If the code matches, click on Approve
If your app is asking you to tap for approval but you would like to or need to use the serial code, click on Use Authenticator Security Code on the device you're attempting to access to swap to the security code screen. You may need to click on Enter Code Manually on your mobile app to switch to the appropriate screen there as well.

If the codes you are entering are giving you an error as invalid, please contact us for assistance.

관련 해결법

Physical Authenticator - Invalid Security Code

What to do when a physical authenticator gets out of sync

Unable to Authenticate With Security Code

What to do if the security code sent to your mail or SMS is not allowing you to authenticate your account

Battle.net Authenticator Migration

Information regarding managing an Authenticator and the migration of the Battle.net Authenticator to the Battle.net Mobile App

Click to watch this video in a web browser.